Return and Refund Policy

RETURNS

Our policy lasts for 14 days. If more than 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The return of certain types of goods is not allowed. Thus, perishable goods such as food, flowers, newspapers or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that cannot be returned include:

gift cards

Downloadable software

Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

Books showing obvious signs of use

CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.

Any item not in its original condition, damaged or missing parts for reasons not due to our error.

Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at contact@goouly.com.

Sale or Promotional Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are originally defective or damaged. If you need to exchange it for the same item, send us an email at contact@goouly.com and send your item to: 14 rue de meaux, BREGY, 60440, France.

gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she will find out about your return.

Shipping

To return your product, you should mail your product to: 14 rue de meaux, BREGY, 60440, France.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.